Industry Applications

Speedware has developed expertise in several niche markets. As such, we offer customized data analytics and reporting solutions designed specifically to meet the particular needs of a number of industries, including call center operations and healthcare organizations.

Customized Industry-Specific Data Analytics and Reporting Solutions

Working in close partnerships with industry leaders, we have developed solutions which analyze key performance indicators, or KPIs, specific to each industry. We appreciate the unique variables which affect performance in these markets and have incorporated specific metrics into our custom solutions.

Solutions for Call Centers

Organizations of all types and sizes are investing in customer relationships. Competitive companies must attract customers, build loyalty and make the very most of precious customer relationships by providing value-added service. To win at this game, you must anticipate your customers’ needs and preferences almost before they do!

To deliver value to customers, you need to gauge the effectiveness of your customer interactions. Speedware’s customized call center data analytics and reporting solutions make it easy for call center and customer support managers to monitor and analyze customer contact data.

Speedware has acquired significant expertise in providing solutions for call centers. In fact, we have even developed a solution designed specifically for Nortel Symposium users.

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Solutions for Healthcare Establishments

Healthcare organizations today face a host of challenges. Analyzing information is an increasingly daunting task. Patient lists are swelling and resources are scarce; aging systems and applications no longer meet reporting and analysis needs.

You need an easy-to-implement solution that cuts through the chaos and delivers solid reporting and analysis capabilities specifically designed for the healthcare industry. Speedware’s solution helps end-users analyze key information about patients, ailments, treatments, programs, organizational archives, budgets, medications and more.

Speedware’s solution puts information in easy-to-use dashboards on your desktop. The dashboards display charts of outcomes, success measurements, patient statistics and other key operational data in graphical format.

In addition to our other projects throughout North America, Speedware has recently developed a comprehensive data analytics and reporting solution in conjunction with the Quebec provincial government. This solution allows healthcare establishments to respond to newly implemented government legislation and requirements.

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