Help Desk Support
Your business-critical applications serve your end users on a day-to-day basis, but no application is without fault, so your end users will need to call your help desk to report their issues. Your company may spend significant time, resources and money handling help desk calls from the end users of your business-critical applications.
Your organization may not be equipped to handle, prioritize and process all the application issues reported as efficiently as it would like. Having efficient and well-equipped help-desk assistance requires a significant investment in several areas including infrastructure, resources, maintaining up-to-date skill sets and training, and issue/defect/enhancement management, tracking and reporting. For many organizations, Speedware can provide a cost-effective alternative.
Description:
 Companies interested in streamlining their business and reducing help-desk costs can benefit from Speedware's professional application help-desk service. Speedware can provide first- and second-line support to your end users. We deliver regular activity reports for both help-desk activity and the status of the issues reported. We can also optionally provide customized dashboards to give your executives the knowledge they need to oversee the outsourced help-desk operations.
World Class Technical Support
At Speedware, we recognize the importance of offering world-class technical support to our customers. We provide leading information technology services that complement our software solutions so you can concentrate on your core business issues. Our goal is to achieve a level of support excellence that exceeds customer expectations and differentiates Speedware in the marketplace by providing rapid responses to your requests, timely problem resolution and up-to-date service and installation information.
Speedware is proud to have consistently achieved re-certification under the prestigious Service Capability & Performance (SCP) Standards program. We were awarded this highly-regarded certification after extensive audits of our customer support center. SCP certification quantifies the effectiveness of customer support organizations and is based upon a stringent set of performance standards that represents best practices in the industry.
The importance of the SCP program as an ongoing quality initiative cannot be overstated. It ensures that we maintain the very highest levels of service and support.
Learn more
Click the links below to learn more about our other application support offerings:
|
