Offerings
Speedware is pleased to offer customers a comprehensive package of technical support services designed to meet your particular business needs and ensure your continued enjoyment of Speedware solutions. These programs have been designed by paying close attention to customer feedback and requests.
Designed to exceed customer expectations, Speedware’s Technical Support Program provides your organization with a solid foundation of critical support services to ensure that your technical issues are resolved in an efficient and timely manner. You will have the opportunity to work with our highly trained, resolution-focused customer service professionals during business hours. In addition to this, log onto our content-rich support Web site (SWS) to access our knowledge base, FAQ and the download center.
This service includes:
- Access to our services for 2 designated company representatives
- Assistance of highly trained resolution-focused customer service professionals
- Full access to our 24/7 online Customer Support Centre
- Service coverage from 9:00 a.m. to 5:00 p.m. (in your own time zone)
Speedware also offers an extended package known as our Premium Support Program. It offers all of the benefits of the Basic package, in addition to the following:
- Partnership with a technical account manager who specialize in your particular environment and business objectives
- Premium call priority
- Access to 24/7 on-call resources
- Weekly web activity reports and quarterly environment reviews
The Application Support service package offers customized technical services to support legacy applications written in languages like: Speedware, COBOL, Fortran, Pascal, and databases such as HP Image, IBM DB2, Eloquence, Oracle, MS SQL, etc. In addition to the services offered in our other support packages, we can ensure thorough analyses of your application, all-day remote monitoring, system enhancements and annual on-site visits.
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